In the processing of Financial Aid Applications, matches are performed between the Department of Education, Selective Service, Social Security Administration and the Department of Homeland Security. Your application may have a conflict in one of these areas. Failure to resolve the conflict will result in not qualifying for Financial Aid.
No match on Social Security number
- Student reported wrong SSN on the FAFSA. If the student’s application is rejected because the SSN on the FAFSA does not match the SSN in the Social Security Administration’s database, the student must provide the correct SSN on the FAFSA by completing a new FAFSA. This will correct the original, identifying SSN reported for the student in the FAFSA database.
- FAFSA data entry error. If a student provided the correct SSN on the FAFSA, but the SSN on the output document is wrong, the student can contact the Federal Student Aid Information Center at 1-800-4-FED (1-800-433-3243). If the Information Center confirms that there was a data entry error, it will refer the error to the Department for correction – the student does not need to submit the correction.
- Error in Social Security database. If the SSN on the FAFSA is correct but isn’t in the Social Security database, the student must contact a local or regional Social Security Administration office to correct the database, which is updated daily with information from local and regional office. The student must report the correct SSN and provide verifying documentation. The student must also contact a Social Security office directly – the Department of Education cannot correct SSA records. Once the Social Security database is updated, the student must submit a correction by re-entering the SSN originally reported as if it is a correction and re-submit the FAFSA.
- No match on name or date of birth. If the student’s (or parent’s) name and/or date of birth do not match the name and/or date of birth in the SSA’s database, the student must correct the application. If the error is with the SSA’s database, the student/parent should contact the SSA to correct the record.
Unsuccessful Selective Service matches
- Registration not confirmed. If the match shows that the student isn’t registered, the student must either register or provide evidence of registration or exemption from registration. The student’s Selective Service Registration Acknowledgement or letter of registration or printout from the Selective Service System website can be used to show proof of registration. If the student doesn’t have an acknowledgement or letter of registration and the web page doesn’t confirm the registration, the student will have to contact Selective Service to resolve the problem.
- Unsuccessful registration. If a student registers for Selective Service through the FAFSA and first and last name and date of birth is missing, the system will not complete the student’s Selective Service registration. The student must submit a FAFSA correction with the required information on the FAFSA. If the student is 26 or older, the SS registration submittal through the FAFSA will not register the student but will send the record through the data match. If the student is not registered, the student can no longer do so (due to age limit), but may qualify for a status information letter from the SS.
- Data does not match.If the student’s SSN, name, or date of birth does not match SSA records, the student’s citizenship status cannot be confirmed and the FAFSA will be coded with a ‘citizenship not confirmed flag’. If the student made an error entering the information, the student must make the necessary corrections and resubmit the FAFSA.
- Citizenship not confirmed. The student’s FAFSA record will be coded with a ‘citizenship not confirmed flag’. The student will need to provide documents proving citizenship to the financial aid office. A copy of acceptable citizenship documentation can be obtained in the financial aid office.