Outlook Web Access Email and Network Logins

Student Email

myMailAll students are assigned an Outlook Web Access email account to use for email, calendaring, and other outlook functions.

Login: Your full CGTC student email address (Example: jsmith1@student.centralgatech.edu)
Password: Your initial password will be your birthday in MMDDYY format (Example: if your birthday is June 1, 1985, you will enter 060185 for your password)

Link: https://outlook.office.com

Student Network Logins

Each student at CGTC receives a network login and password to use whenever accessing the college's network whether in the classroom, library, or labs.

Your network username and password is the same as your Outlook Web Access email username and password.

Login: {first initial}{last name}{number}
Password: {initial password: birthdate in mmddyy format}
(Note: {number} above is a number like 1, 2, 3, ... It is not your Student ID number.)

Questions or Problems

If you have any questions or have problems, please submit a Help Desk Request or call the CGTC Help Desk at (478) 757-3519.

Frequently Asked Questions

How do I get to student email?

The link to the new student email is https://outlook.office.com.

How do I find out my CGTC student email username and password?

  1. Login to BannerWeb.
  2. Click on “Enter Secure Area".
  3. Choose Personal Information.
  4. Choose View E-Mail addresses.
  5. You should see the school provided email.
  6. Your e-mail address is the full line underneath school provided email. Your user name is everything before the @ symbol. For example, if your e-mail address is test_account@student.centralgatech.edu, then your user name would be test_account.


I know my username, but what is my initial password set to?

Your initial password is set to your 6-digit date of birth. For example if your birthday is May 9, 1975 your password will be 050975.

Who can use student email?

Students with a valid CGTC student email account who are currently enrolled for the current semester.

I'm not registered; can I still use student email?

If you are not a current student your email address is not available. However if you apply (or reapply) for admission and register for classes you will be able to access your email in the semester you are registered for.

What web browsers are supported by CGTC MyMail?

You can use Outlook Web App and the Exchange Control Panel with almost any Web browser. This includes Internet Explorer, Mozilla Firefox, Apple Safari, Chrome, and most other Web browsers on computers running UNIX, Apple Macintosh, or Windows.

Outlook Web App and the Exchange Control Panel

To use the complete set of features available in Outlook Web App and the Exchange Control Panel, you can use the following browsers on a computer running Windows XP, Windows 2003, Windows Vista, or Windows 7:

  • Internet Explorer 7 and later versions.
  • Firefox 3.0.1 and later versions.
  • Chrome and later versions.

On a computer running Mac OS X 10.5 and later versions, you can use:

  • Safari 3.1 and later versions.
  • Firefox 3.0.1 and later versions.

On a computer running Linux, you can use:

  • Firefox 3.0.1 and later versions.

If you use a Web browser that doesn't support the full feature set, Outlook Web App will open in the light version.

Light Version of Outlook Web App

The light version of Outlook Web App is optimized for accessibility, such as for users who are blind or have low vision. The light version provides fewer features and is faster for some operations. You may want to use the light version if you're on a slow connection or using a computer with unusually strict browser security settings. The light version can be used with almost any browser and has the same features across all browsers.

For information about how to use the light version, see Accessibility for Blind and Low Vision Users.

What else do I need to know?

  • If you need to use S/MIME for digital signatures or message encryption, you must use Internet Explorer 7, Internet Explorer 8, or Internet Explorer 9.
  • Check your Web browser's options to verify the following settings to have the best experience using Outlook Web App:
    Enable session cookies. Session cookies are deleted at the end of the browser session.
    Enable JavaScript.
    Check pop-up blocker settings. Pop-up blocker settings in your Web browser or in an add-on pop-up blocker may prevent Outlook Web App from working as expected.

I forgot my password. How can I access my email?

Call our helpdesk at 757-3519 or submit a Technical Support Request and someone will get back with you as soon as possible.

I typed my username and password correctly but I am not allowed to login?

Call our helpdesk at 757-3519 or submit a Technical Support Request and someone will get back with you as soon as possible.

What is my mailbox size limit?

Your mailbox is limited to 45 MB before you are no longer able to send. Your mailbox is limited to 50 MB before you are no longer able to send or receive. You will begin seeing warnings at 35MB that your mailbox is getting close to being full. Make sure to clear out messages in your inbox, sent and then your deleted items when clearing out space in your mailbox.

How do I clear the contents of my email inbox?

You can delete either an individual message or multiple messages.

  • To delete one message:
    1. Select the message (in Inbox) to be deleted
    2. Click X (Delete)
  • To delete multiple messages:
    1. Select the top message
    2. Hold down the shift key and select the last message
      (Use the Ctrl key instead of the Shift key to select multiple messages not ordered together)
    3. All of the messages to be deleted will now be highlighted
    4. Click on (X) Delete - the Deleted messages will be moved to the Deleted Items folder
    5. If you wish to delete all items in the Deleted Items folder, Right Click on the Deleted Items folder, and select Empty Deleted Items.

What is the size limit on attachments?

Attachments are limited to 10 MB.

I spent an hour writing a mail message, and it was lost when I tried to send it. What happened?

Your session times out. The web mail server maintains a "session" with your browser, so that only you get the pages you want and only the pages that "belong" to you. Sessions eventually time out due to inactivity between the browser and the web-mail server. If more than a few minutes go by where there is not activity between your browser and the e-mail server (for example, if you spend a long time reading a single message, or a long time composing a message), the session will time out automatically. This is necessary to conserve resources on the e-mail server, and as a security feature in case you forget to log out on a public machine.

To help keep your session from timing out leave the web e-mail window displaying your INBOX and refresh (press the refresh icon every few minutes), this action has the effect of keeping your session alive. Overall, if you are composing a lengthy message, you probably should create it using an editor for instance, Microsoft Word, and then "copy and paste" the message in the web e-mail compose window.