HELP DESK SPECIALIST (HD41)
Technical Certificate of Credit

The Help Desk Specialist program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.

Technical Certificate of Credit
Program Length 25 Credit Hours
Education Requirements High School graduate or GED recipient; Minimum age: 16
Entrance Dates Every Semester
Offered Warner Robins, Macon, and Milldgeville Campuses


   

Credit Hours

COMP 1000 Introduction to Computer Literacy 3
CIST 1001 Computer Concepts 4
CIST 1122 Hardware Installation and Maintenance 4
     
Choose one (1) of the following Operating Systems courses:
CIST 1130 Operating Systems Concepts 3
  OR  
CIST 1135 Operating Systems and Virtual/Cloud Computing (4)
     
CIST 2130 Desktop Support Concepts 3
     
Choose one (1) of the following courses:
CIST 1401 Computer Networking Fundamentals 4
  OR  
CIST 2441 Cisco Networking for Home and Small Businesses (4)
  OR  
CIST 2451 Introduction to Networks - Cisco (4)
     
CIST xxxx CIST Elective 4
     
 
Total Hours
25